hero789 is committed to protecting the personal data of every player on our platform. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have over your own data.
Effective Date: January 1, 2026Summary: hero789 collects only the personal data necessary to operate the platform, verify your identity, process payments, and comply with applicable law. We do not sell your personal data to third parties for marketing purposes. You have the right to access, correct, and request deletion of your data at any time by contacting our support team.
hero789 ("we," "us," "our") operates the online gaming platform accessible at hero789.club, including all associated mobile applications and services (collectively, the "Platform"). For the purposes of applicable data protection law, hero789 is the data controller responsible for the personal data of Players registered on the Platform.
This Privacy Policy applies to all individuals who access or use the hero789 Platform, including registered Players, applicants, and visitors who browse the Platform without registering. By using the Platform, you acknowledge that you have read and understood this Privacy Policy.
This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
hero789 collects the following categories of personal data from Players and platform visitors:
| Category | Examples |
|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID number (e.g., PhilSys, passport, driver's license, UMID) |
| Contact Data | Email address, mobile number, residential address (city, province, postal code) |
| Account Data | Username, encrypted password, account registration date, account status |
| Financial Data | GCash account reference, PayMaya account reference, bank account details (BPI, BDO, Metrobank), deposit and withdrawal history, transaction amounts in PHP |
| Gaming Data | Game history, wager amounts, win/loss records, session duration, bonus usage |
| Technical Data | IP address, device type, operating system, browser type, screen resolution, mobile network (Smart, Globe, DITO) |
| Usage Data | Pages visited, features used, click patterns, session timestamps, referral source |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions |
| KYC Documents | Copies of government-issued ID, selfie verification images, proof of address documents, proof of payment method ownership |
hero789 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law (for example, in the context of responsible gaming assessments or self-exclusion requests).
hero789 collects personal data through the following means:
hero789 uses the personal data we collect for the following purposes:
hero789 processes your personal data on the following legal bases under applicable data protection law:
hero789 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly as necessary:
Third-party vendors who provide services on our behalf, including KYC verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), cloud hosting providers, fraud detection services, and customer support platforms. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.
Competent government authorities, law enforcement agencies, and regulatory bodies in the Philippines where we are required by law to disclose your personal data, including in connection with anti-money laundering investigations, court orders, or regulatory audits.
In the event of a merger, acquisition, restructuring, or sale of all or part of hero789's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.
Where required to enforce a self-exclusion request or to comply with responsible gaming obligations, hero789 may share limited personal data with affiliated gaming operators or responsible gaming support organisations operating in the Philippines.
No Data Sales: hero789 will never sell your personal data to advertisers, data brokers, or any third party for commercial gain. Your data is used solely to operate the Platform and comply with our legal obligations.
hero789 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform. We use the following types of cookies:
You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. hero789 does not use third-party advertising cookies or cross-site tracking technologies for the purpose of serving targeted advertisements on external websites.
hero789 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account and identity data | Duration of account plus 5 years after closure |
| KYC documents | Duration of account plus 5 years after closure |
| Financial transaction records | 10 years from the date of transaction (AML compliance) |
| Gaming history | Duration of account plus 3 years after closure |
| Support communications | 3 years from the date of the last interaction |
| Technical and usage logs | 12 months on a rolling basis |
| Self-exclusion records | Indefinitely, or as required by applicable regulation |
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with our internal data disposal procedures.
hero789 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include:
Security Reminder: While hero789 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential. If you suspect unauthorised access to your account, contact our support team immediately.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, hero789 will notify the relevant regulatory authority and, where required, affected Players in accordance with applicable law.
Under applicable Philippine data protection law, including the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights in relation to your personal data held by hero789:
To exercise any of the above rights, please contact the hero789 support team. We will respond to your request within thirty (30) days. We may need to verify your identity before processing your request.
The hero789 Platform is strictly intended for individuals aged 21 years and older. hero789 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that a minor has registered on the hero789 Platform, please contact our support team immediately so that we can investigate and take appropriate action.
hero789 primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines — for example, cloud infrastructure providers or international KYC verification services — hero789 will ensure that appropriate safeguards are in place to protect your data in accordance with applicable Philippine data protection law.
Such safeguards may include contractual data protection clauses, adequacy assessments, or other legally recognised transfer mechanisms. By using the hero789 Platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines in accordance with this section.
The hero789 Platform may contain links to third-party websites or services for informational purposes. hero789 is not responsible for the privacy practices or content of any third-party website. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies solely to the hero789 Platform.
hero789 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the features of the Platform. The effective date of the current version is stated at the top of this page.
Where changes are material, hero789 will notify registered Players via the Platform or by email to the address on their account. Your continued use of the hero789 Platform following the publication of any amendment constitutes your acceptance of the revised Privacy Policy.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how hero789 handles your personal data, please contact our Data Protection team:
Data Protection Contact:
[email protected]
Platform: hero789.club
Response Time: Within 30 days of receipt
The email address above is provided as plain text for informational purposes only. Please copy it manually into your email client — it is not a clickable link.
If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, the supervisory authority responsible for data protection matters in the country.
Six pillars of the hero789 data protection commitment
All data transmitted between your device and the hero789 Platform is encrypted using TLS. Sensitive data at rest — including KYC documents and financial records — is stored in encrypted form.
Identity verification is handled by certified KYC partners. Your government-issued ID and selfie data are processed securely and never shared beyond what is required for verification and legal compliance.
hero789 will never sell, rent, or trade your personal data to advertisers or data brokers. Your information exists on our platform to serve you — not to generate revenue for third parties.
hero789 operates in compliance with the Data Privacy Act of 2012 (RA 10173). Your rights under Philippine law — including access, correction, and erasure — are fully respected and actionable.
We keep your data only as long as legally required or operationally necessary. Once the retention period expires, data is securely deleted or anonymised — no indefinite storage of inactive records.
Exercising your data rights is straightforward. Contact the hero789 support team at any time to request access, correction, or deletion of your personal data. We respond within 30 days.
Now that you know how we handle your information, join thousands of Filipino players who trust hero789 for secure, fair, and responsible online gaming. Register today — it only takes a few minutes.
21+ only. Please play responsibly. Responsible Gaming