Frequently Asked
Questions

The minimum age to register and play on hero789 is 21 years old. This is consistent with Philippine law governing casino-style online gaming. hero789 takes age verification seriously — accounts found to belong to underage players will be suspended immediately and any funds returned. If you know of an underage person attempting to use hero789, please contact our support team.

No. Each player is allowed one hero789 account only. Creating multiple accounts is a violation of our Terms & Conditions and may result in all associated accounts being permanently suspended. If you've forgotten your login details, use the password reset option on the Login page or contact our support team for help recovering your account.

After registration, hero789 may ask you to verify your identity before processing your first withdrawal. This typically involves submitting a government-issued ID (such as a Philippine passport, SSS ID, PhilHealth card, or driver's license) and a selfie. Verification protects your account and ensures withdrawals go to the right person. The process is usually completed within 24 hours on business days.

Go to the Login page and click "Forgot Password." Enter the email address linked to your hero789 account and we'll send you a password reset link. Check your spam folder if the email doesn't arrive within a few minutes. If you no longer have access to your registered email, contact our live support team for manual account recovery.

hero789 accepts the most popular payment methods used by Filipino players. For deposits and withdrawals, you can use GCash, PayMaya, BPI, BDO, and Metrobank. GCash and PayMaya transactions are the fastest — deposits are credited to your hero789 balance almost instantly, and withdrawals are typically processed within a few hours. Bank transfers to BPI, BDO, or Metrobank usually take one to two business days depending on your bank's processing schedule.

All transactions on hero789 are in Philippine Peso (₱ PHP). You deposit in pesos, your balance is displayed in pesos, you place bets in pesos, and you withdraw in pesos. There is no currency conversion involved — what you deposit is exactly what appears in your hero789 wallet.

Yes, hero789 has a minimum deposit amount to keep transactions manageable. The exact minimum varies slightly by payment method. GCash and PayMaya deposits have a low entry point that makes hero789 accessible even for casual players who want to start with a small amount. Check the Cashier section inside your hero789 account for the current minimums per payment channel.

Withdrawal processing times on hero789 depend on the method you choose. GCash and PayMaya withdrawals are typically completed within a few hours of approval. Bank transfers to BPI, BDO, or Metrobank generally take one to two business days. All withdrawals go through a standard review process before release — this is a security measure to protect your funds. Make sure your account is fully verified to avoid delays.

Withdrawals on hero789 can be declined for a few reasons: your account identity verification is incomplete, the withdrawal amount exceeds your available balance, there is an active bonus with wagering requirements still pending, or the payment details you entered don't match your registered account information. If your withdrawal was declined and you're unsure why, contact our 24/7 live support team and we'll sort it out quickly.

hero789 offers a wide game library covering live casino (baccarat, roulette, blackjack, dragon tiger), sports betting (PBA, NBA, UFC, boxing, football), slots, bingo, and specialty titles. Featured specialty games include Kalaka Bingo, Fortune Mouse, Handball, Darts, Circle, Experience, and Dinosaur Tycoon. New titles are added regularly. Visit the Game page for the full library.

Yes. Slot and arcade games on hero789 use certified random number generators (RNG) to ensure every outcome is independent and unpredictable. Live casino games are streamed from regulated studios with professional dealers and transparent dealing procedures. hero789 is committed to fair play across all game categories — the house edge is built into the game math, not into any manipulation of results.

Some slot and arcade titles on hero789 offer a demo or practice mode that lets you try the game mechanics without risking real money. Live casino tables and sports betting markets require a funded account to participate. If you're new to a particular game, we recommend checking if a demo mode is available before placing real-money bets. You can also read the game rules and paytable before starting.

Yes. The hero789 sportsbook covers PBA games with full pre-match and live betting markets including spread, total points, and quarter betting. Local boxing events featuring Filipino fighters are also listed. For players who follow sabong, live cockfighting markets are available on the platform when events are scheduled. International sports including NBA, UFC, English Premier League, La Liga, and Serie A are covered as well.

Yes. hero789 is fully mobile-optimised and works in any modern browser on Android and iOS devices. You don't need to download anything to play — just open your browser, go to hero789.club, log in, and start playing. All games including live casino tables, sports betting, slots, and specialty titles are available on mobile.

Yes, a dedicated hero789 app is available for download. The app gives you a native mobile experience with faster load times, push notifications for promotions and game updates, and a streamlined interface designed for touchscreen play. Visit the App page for download instructions. The app is compatible with both Android and iOS devices.

No. The hero789 app is completely free to download and install. There are no subscription fees or hidden charges for using the app. Your regular hero789 account balance and login credentials work on both the app and the browser version — everything is synced to the same account.

Yes. hero789 provides responsible gaming tools including deposit limits, session time reminders, and self-exclusion options. If you feel your gaming is becoming a problem, you can set limits directly from your account settings or request a temporary or permanent self-exclusion. Visit the Responsible Gaming page for full details on all available tools.

To self-exclude, go to your account settings and look for the Responsible Gaming section, or contact our support team directly and request a self-exclusion. You can choose a temporary exclusion (from 24 hours up to several months) or a permanent exclusion. During a self-exclusion period, you will not be able to log in or place bets on hero789. We take these requests seriously and process them promptly.

If you or someone you know is struggling with problem gambling, help is available. PAGCOR (Philippine Amusement and Gaming Corporation) provides responsible gaming resources and support for Filipino players. You can also reach out to local mental health and counselling services. hero789 encourages all players to game responsibly and to seek help if gambling stops being fun. See our Responsible Gaming page for more information and resources.